Developing a communication strategy for the COVID era and beyond (Infographic)

Personalized communication is not the future of digital banking, it’s the expectation of today. Every financial institution will need to devise their own strategies to deliver omnichannel personalized experiences and communications.

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COVID-19 pushed consumers to online channels for services, experiences and communication with a velocity and force few could have expected. Click the button below to gain access to the full market commentary.

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