Customer story

Major Islandic bank chooses Preferred Active Support for Treasury Kondor

Customer Experience
Efficiency & Operations
About the Company
Assets of ISK 1,566bn (in 2022)
Headquarters: Reykjavík, Iceland
12 branch locations
700 FTE
www.islandsbanki.is
Longtime Kondor customer Íslandsbanki optimizes resolution times with Preferred Active Support.

Íslandsbanki hf. is one of the leading banks in Iceland, offering a wide range of financial products and services to individuals and businesses. The bank is headquartered in Reykjavik and has a market share of 25-40% across all domestic business segments, and was recognized as the best bank in Iceland by Euromoney in 2022. The bank’s vision is to move Iceland forward by empowering its customers to succeed, with excellent service and innovative solutions. Islandsbanki’s strategic priorities for 2023-2025 are service, data, sustainability and employees. The bank is also open to external growth opportunities to create value for the future.

Íslandsbanki decided to subscribe to Preferred Active Support. The bank is very satisfied with the result.

Islandsbanki is pleased with the PAS services that CS Finastra has provided. The consultants have been very knowledgeable on the issues/topics that have come up and agile in adapting their workflow to our needs and internal processes. In addition to working on defined tasks, they have identified and highlighted things in our workflow and/or configuration that could be changed to improve system performance. This has given Islandsbanki more value from the systems we have.

Steindór Hjartarson
Executive Director, IT Markets & Securities Solutions

Benefits

  • Improved efficiency
  • Optimized Treasury Kondor usage
  • Faster resolution times
  • Proactive support from Finastra

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