Proactive guidance through your software lifecycle
Finastra Preferred Active Support for Retail Lending is now Strategic Engagement! Experience Finastra’s premium support model for Retail Lending customers desiring consistent high-touch support.
Take control over your success
Finastra’s Strategic Engagement Team provides a highly-collaborative relationship designed to ensure retail banks and credit unions in North America have the proactive support they need, when they need it, to optimize their business success.
There when you need us
Our expert US-based resources are available in alignment with your workday
Full spectrum support
Support encompasses both the Finastra software and service solutions you own including MortgagebotLOS and LaserPro
No more surprises
You now have complete visibility into your Finastra relationship – providing certainty and peace of mind
Build a foundation for success
Personalized support
- US-based support services
- Scheduled expert sessions
- Priority case management
Enablement
- Annual professional service hours
- Virtual training sessions
- Hands-on labs (Mortgagebot and LaserPro)
Proactive support
- System and configuration diagnostics
- Standard release management
- On-prem technical health checks
Strategic partnership
- Quarterly alignment sessions with Strategic Engagement Team lead and Account Executive
- Aligned mutual project timelines
A proven approach to your success
of Strategic Engagement customers experienced an improvement in first contact resolution (FCR)
of Strategic Engagement customers saw an improvement in their mean time to repair (MTTR), by an average of 6 days
of Strategic Engagement customers reduced the number of cases they have raised since go-live
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![Firefighters First Credit Union Logo]()
Firefighters First Credit Union increases system performance with Strategic Engagement
Solutions Used
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![Beacon credit union]()
Beacon Credit Union enhances operational efficiency with Strategic Engagement
Solutions Used
Strategic Engagement is premium support for Finastra’s premium solution suites
Solutions
Are you ready to take a proactive approach to your success?