Proactive guidance through your software lifecycle
Finastra Preferred Active Support is a proactive, pre-packaged, subscription-based model for larger financial institutions requiring additional and consistent support across their software lifecycle.
Take control over your success
Finastra Preferred Active Support is a collaborative relationship designed to ensure banks have the proactive support they need to help achieve their business outcomes.
Increase operational excellence
Get the most out of Finastra solutions to drive operational excellence, product optimization and system performance
Maximize ROI
Pre-packaged, subscription-based model to increase forecasting and predictability of costs for duration of your solution lifecycle
Drive adoption & value
Outcome-orientated training and enablement, driving growth, development and self sufficiency
Reduce risk
Speed up resolution through case prioritization, with access to a global advisory pool of experts. Reduce the risk of project delays, missed milestones and cost overruns
Build a foundation for customer success
What is included? Preferred Active Support is built on four pillars:
- Personalized support
- Proactive support services
- Training and enablement program
- Mission critical support
A proven approach to your success
Why choose Finastra Preferred Active Support?
of Preferred Active Support customers experienced an improvement in First contact resolution (FCR)
of Preferred Active Support customers saw an improvement in their mean time to repair (MTTR), by an average of 6 days
of Preferred Active Support customers reduced the number of cases they have raised since go-live
Hear it from our customers
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Firefighters First Credit Union increases system performance with Preferred Active Support
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United Bank leverages Preferred Active Support to optimize core system performance
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Beacon Credit Union enhances operational efficiency with Preferred Active Support
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Are you ready to take a proactive approach to your success?