Adding the personal touch to digital banking
Never in the history of the industry has there been a greater need for financial institutions to use digital capabilities to build and strengthen long-lasting account holder relationships. There is no doubt that the COVID-19 pandemic has accelerated the consumer and business adoption of digital channels and capabilities. What hasn’t changed is the increasing need for a personal touch.
Secondary Default Finastra Form
Never in the history of the industry has there been a greater need for financial institutions to use digital capabilities to build and strengthen long-lasting account holder relationships. There is no doubt that the COVID-19 pandemic has accelerated the consumer and business adoption of digital channels and capabilities. What hasn’t changed is the increasing need for a personal touch.
