The impact of digital banking and fintech partnerships: new opportunities for growth and transformation
Driven by changing customer expectations and evolving regulation, the adoption of new cloud and platform-based technologies by regional and community banks is accelerating fast.
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Smaller banks have traditionally relied on local knowledge and long-term relationships with customers in their communities for their success. Face-to-face meetings in bank branches were often seen as the preferred channel for agreeing loans or trade finance.
However, the move towards digitization of banks’ processes and customer services that had already begun was turbo-charged by the pandemic, when branches needed to close their doors and staff had to work from home.
