Clinc Virtual Banking Assistant
Clinc’s revolutionary conversational AI understands how people really talk, powering exceptional customer experiences.
About this app
Clinc’s Virtual Banking Assistant (VBA) enables Financial Institutions to boost digital engagement and reduce service agent workload by automatically addressing the “low value” requests, freeing up the resources to handle deeper interactions. The solution serves as an important step in the customer journey by providing 24/7 coverage of customer queries by understanding and following complex conversations, enabling a vastly superior customer interaction.
Recently, the challenges for call centers have been magnified by increased call volume, increased call complexity, high stress of both employees and customers as well as the huge shift to work at home representatives. It is crucial for Financial Institutions to digitize the customer service to improve the experience , as the recent rise of AI-based language technologies, with the development of smart assistants (Siri, Alexa, Google Assistant) has increased the customers’ expectations to interact with technology in a dynamic and seamless way.
Save time for customers and employees
Customers can get answers to their most frequent financial questions without the phone calls and endless searching through account details. VBA supports basic transactions like bill payment and money transfer, as well as complex personal financial management (PFM) queries like spending advice and more with enriched visuals.
ClincAI offers the best of human/digital worlds
Clinc serves as an important first step in customer interaction, gathering information, and asking counter-questions. Through the pre-integration with Glia, Clinc can seamlessly transfer interactions to customer service representatives through live chat if needed. This eliminates the need for customers to ever reauthenticate, provide context or leave the digital channel, boosting efficiencies and enhancing customer satisfaction.
More intuitive, natural experience
Powered by advanced natural language processing, machine learning, and deep neural networks, Clinc’s AI can comprehend, recall, and respond to unstructured, everyday human speech. VBA improves retention by offering a functional and natural experience that drives adoption. Providing a seamless experience is crucial to avoid customer frustration.
Building blocks
Account Information (US)
Retrieve a list of accounts and transactions, obtain account and transaction images (e.g. Check Images or Deposit Images)
Good Funds
Post transfers between an internal consumer account and an internal general ledger account
Consumer
Retrieve account holder data and Financial Institution account holders based on search criteria
