ENACOMM EFS IVR
Industry leading IVR solution for Credit Unions, Community Banks, and FIs.
About this app
ENACOMM EFS-IVR is the industry leading Interactive Voice Response solution for Credit Unions, Community Banks, and FIs. It's a flexible IVR solution that offers the best customer experience.
With the end of life on old on-premise IVR (stagnant, non-upgradeable, out of compliance), it's important for Financial Institutions to improve the Customer Experience with integrated solutions across the customer lifecycle - a better, faster and more personalized experience - and expand consumer channels and communications with AI banking on Alexa and Google.
Enhanced customer Experience
ENACOMM Echo voice integrates with other channels to offer an omni-channel customer experience that improves CSAT and lower bank’s customer service costs.
Fraud Control
ENACOMM Echo Voice integrates with ENACOMM’s FCM (Fraud Control Model) to deliver industry leading fraud solutions including TDoS defense and fraudster behavioral identification models.
Open APIS
ENACOMM Echo voice offers open APIs that allow FIs to integrate customer experience components (CRM, etc.) and analytics.
Building blocks
Account Information (US)
Retrieve a list of accounts and transactions, obtain account and transaction images (e.g. Check Images or Deposit Images)
Internal Transfers
Post transfers between consumer accounts, retrieve transfer history or view transfer options
Consumer
Retrieve account holder data and Financial Institution account holders based on search criteria
