ENACOMM FS, Inc.
About
ENACOMM is a FinTech provider of an open API digital gateway that supports open banking and enables financial services companies to innovate by overcoming the complexities of integrating to core, payments, and other digital platforms.
Its affordable solutions modernize the customer experience (CX) for bank customers and credit union members, rivaling the customer service technologies offered by the biggest financial institutions with the deepest pockets.
ENACOMM also provides tools and products to help track fraudsters, identify fraudulent activity across customer interaction channels, and prevent fraud. Utilizing web, mobile, real-time alerts, SMS texts, email, voice, chatbots and other communication technology channels including digital voice assistants that enable Conversational Voice Banking, ENACOMM harnesses artificial intelligence, big data, voice biometrics and more to help organizations provide customers and members with a best-in-class, omnichannel self-service experience that is convenient, secure, and user-friendly.
A frontrunner in self-service technologies including intelligent, personalized interactive voice response (IVR) for over three decades, the company’s customer base ranges from credit unions and community banks to the largest financial institutions in the United States.
Offering financial institutions intelligent interactions and user authentication technologies as hosted services or on-demand through the “cloud,” ENACOMM was named a “Top 10 Retail Banking Solution Provider” by Banking CIO Outlook magazine. ENACOMM processes more than 1,000,000 customer interactions and automated data transactions every day.
ENACOMM EFS IVR
ENACOMM EFS-IVR is the industry leading Interactive Voice Response solution for Credit Unions, Community Banks, and FIs. It's a flexible IVR solution that offers the best customer experience.
With the end of life on old on-premise IVR (stagnant, non-upgradeable, out of compliance), it's important for Financial Institutions to improve the Customer Experience with integrated solutions across the customer lifecycle - a better, faster and more personalized experience - and expand consumer channels and communications with AI banking on Alexa and Google.