Deepshikha Gupta, Technical Customer Support Senior Manager, talks about customer support strategies

Deepshikha Gupta, a senior manager for Phoenix customer support at Finastra, shares her journey and experiences in this video. She has been with the company for 26 years, moving from India to take on what she describes as her dream job. Deepshikha emphasizes the importance of resilience and dedication to customer satisfaction in her role. She highlights Finastra's commitment to employee growth and development, noting the opportunities provided for skill enhancement and career advancement. Deepshikha also speaks about the inclusive and diverse culture at Finastra, where employees are welcomed and work together as a cohesive team despite cultural differences. She concludes by encouraging others to join Finastra, assuring them they won't regret it.