ENACOMM EFS IVR
ENACOMM EFS-IVR is the industry leading Interactive Voice Response solution for Credit Unions, Community Banks, and FIs. It's a flexible IVR solution that offers the best customer experience.
With the end of life on old on-premise IVR (stagnant, non-upgradeable, out of compliance), it's important for Financial Institutions to improve the Customer Experience with integrated solutions across the customer lifecycle - a better, faster and more personalized experience - and expand consumer channels and communications with AI banking on Alexa and Google.
Fusion Analytics
Fusion Analytics aggregates account holder’s current relationships, behaviors and lifestyle attributes to help the bank or credit union more clearly see where opportunities for engagement and growth lie. Fusion Analytics makes this information actionable by expanding access across the enterprise—from the executive suite to the branch management.
Key Benefits:
Fusion Dixibot powered by Kore.AI
Fusion Dixibot is a conversational AI banking solution for banks to act as a self-service virtual assistant.
It reduces the cost for banks by moving customers away from channels like in-branch and call centers.
Fusion Dixibot is built using Kore.AI, that provides:
- Ease of use, quicker banking for your clients
- Seamless integration
- Easy to use, no code/low code configuration
- Human-like Interactions with Robust NLP and NLU capabilities
It is an App that can be downloaded on mobile phones, directed at the customers of banks.
Fusion PFM
Personal finance management - provides transaction data enhancement capabilities that will power widgets, recommendations and analytics.
Fusion Phoenix OTP
Fusion Phoenix OTP allows Customer Service Representatives to leverage Phoenix to securely verify the account holder’s identity by generating a one-time secure passcode and sending that code to the customer’s mobile number for voice verification.
Key Features :
- Enhances the security and efficiency of customer identity verification
- Saves time and provides a seamless customer experience.
Fusion Phoenix SMS
Fusion Phoenix SMS helps financial institutions use digitalization to better meet customer’s needs by enabling customer text communications within the Phoenix core banking solution. Fusion Phoenix SMS allows your employees to initiate and respond to text communications inside of Phoenix thus improving your communication efficiency and capturing conversation history. Initiate bank office processing needs (i.e. request documents, verify data) or send them product offers all inside of Phoenix.
Key Features: